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Returns & Exchanges

Due to a high season, there are no returns accepted. Exchange only. You can request an exchange within 15 days of the delivery date. Buyer pays return shipping. 

  1. Get authorization for exchange by sending us an email at us.snowimage@gmail.com with details of your order and reason for exchange.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included. Otherwise, we will be unable to accept your return and exchange for a new item.
  3. Please ship the order back to us.

Exchange/ return shipping address:

Snowimage US

306 Brighton Beach ave.

Brooklyn, NY 11235

 

Addition Terms:

-Buyer pays return shipping

- No returns/ exchanges for International orders.
- Once your package reaches the warehouse, please allow 3 to 5 business days (depending on peak times) for your exchange to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your new exchange order will be shipped and you will receive a confirmation e-mail.

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