Returns & Exchanges
You can return any item purchased from www.Snowimage.us within 15 days of the delivery date.
- Get authorization for return by sending us an email at firstname.lastname@example.org with details of your order and reason for return.
- Make sure the merchandise you return is in its original condition, tags and packaging included. Otherwise we will be unable to accept your return and issue a refund.
- Please ship the order back to us.
Return shipping address:
306 Brighton Beach ave
Brooklyn, NY 11235
- Buyer pays return shipping. We will pay for return shipping only if the order was defective.
- No returns for International orders.
- Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.
- The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.